When assigned to an IT operations team, or any other team that works on tasks from many different focus areas, you may need to create a board and backlog that can handle different work types other than user stories.
This allows the team to track incidents, along with other work types that they are responsible for, on the same board. A feature that the scrum board does not allow since it is configured to track a single focus and prevent interruptive work like incidents.
Here is a walkthrough of how the board and backlog are made in ServiceNow: